Thank you for shopping with us at LAWRA. We at LAWRA endeavor to deliver LAWRA product at its best quality, expectation and satisfaction.

ORDER PROCESSING

We will process your order/s within 24hours upon payment received is cleared.

DELIVERY DURATION

Postage is VIA pos Laju Malaysia and will take approximately 2-3 working days to peninsular malaysia and 3-4 working days for sabah & sarawak.

While we hope that you're always delighted with your purchase/s we understand that there are occassions you want to return items. 
If you're not satisfied with your purchase, we're here to help. But these limits to:

1. Factory defect : workmanship/materials (obvious defect)*
2. Received the wrongs item from initial order *
*T&C applies.

RETURN

1. please notify us within 24hours upon received the said goods.
2. You have 7 days to return an item/s from the date u received it. 
3. Item/s must be in the original packing
4. Item/s return should NOT in any situation to be worn, washed or altered. 
5. We will NOT ALLOW return if its due to the product is not suit to you. E.g chosing wrong size @ colour etc.

EXCHANGE

Once we have received your item/s we will inspect it and notify you that we've received your returned item. We will notify u on the status of your exchange.
However exchange is subject to product availability. 
If exchange item/s is higher than actual item/s purchased, buyer will have to pay the differences. We will not refund if the exchange product is lower than paid earlier item/s.

REFUND

In event of no stock for the said item/s to be exchange
We will initiate a refund and credit to your bank account. You will received the credit within certain number of days depending on your principal bank transfer policies.

SHIPPING & TAX

You will be responsible for paying your own shipping cost for returning your item. Shipping cost are not refundable.

Tax is to be bear by the buyer if in event it is applicable.

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Terima Kasih kerana membeli belah bersama kami. Kami akan memastikan produk akan di hantar dalam keadaan baik, dan menepati kepuasan pelanggan kami.


PROSES ORDER

Pembelian yang dibuat akan di proses dalam masa 24jam selepas pembayaran di terima.


PENGHANTARAN

Penghantaran di buat via pos Laju Malaysia dan mengambil masa dalam 2-3 hari waktu bekerja ke semenanjung malaysia dan 3-4 hari dalam waktu bekerja ke sabah & sarawak.

Kepuasan pelanggan adalah keutamaan kami. Jika pelanggan ingin menukar atau tidak berpuas hati dengan pembelian yang dibuat kami sedia membantu dengan SYARAT-SYARAT seperti berikut.


1. Kerosakan dari Kilang: hasil kerja/material (kerosakan yang jelas)*

2. Menerima penghantaran yang silap dari pihak kami

*T&C applies.

RETURN/ KEMBALIKAN BARANG

1. Segera memaklumkan kami dalam masa 24 jam setelah barang di terima.

2. Barang perlu di kembalikan dalam masa 7hari dari tarikh penerimaan barang.

3. Barang perlu dalam keadaan baik dan dalam bungkusan asli.

4. Barang yang di pulangkan mesti tidak pernah di guna, pakai, basuh, atau ubah suai.

5. Kami tidak membuat penukaran untuk pembelian pada kesalahan size atau design yang telah di pilih.

PENUKARAN

Setelah barang di terima, kami akan periksa terlebih dahulu. Susulan itu, kami akan menghantar status penukaran melalui e-mail.

Penukaran adalah subjek kepada produk availability.

Jika penukaran yang dibuat kepada barang yang lebih harga. Pelanggan perlu menambah kepada perbezaan harga barang yang di beli. Kami tidak akan memulangkan baki wang sekiranya harga barang ditukar lebih rendah dari harga asal.


KEMBALIKAN WANG

Jika barang yang di kembalikan tidak mempunyai stock, kami akan memulangkan wang ke akaun pelanggan. Pelanggan akan menerima wang dalam beberapa hari tertakluk kepada bank polisi.

PENGHANTARAN & CUKAI

Pembeli adalah bertanggungjawab untuk membiaya kos penghantaran dan cukai penghantaran barang anda.

Cukai dan Kos penghantaran tidak akan di kembalikan.

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